We’re Thankful For You, Our Members

A Message From CEO, Mark Richter

As we reflect on what’s most important — family, friends, a job you love, and our community, it’s especially nostalgic this year. With the concerns of COVID-19, every day has felt incredibly challenging.

At First United CU, we were proud to step up and support you during these unprecedented events. Not only the pandemic health crisis but also economic hardships and the uncertainty you’ve faced in 2020. Don’t worry; we are continuing to do everything in our power to keep our members healthy and served appropriately during these unprecedented times.

Rest easy as you take care of your banking.

Everyone has been so courteous, helping their fellow members and wearing masks when visiting our lobby. However, if you still prefer to bank from home, we get it! We encourage you to take advantage of all our remote banking options (online, mobile) not only for safety but for convenience.

UPDATE AS OF OCTOBER 21, 2020: We have had an employee test positive for COVID and our lobby is temporarily closed as we continue to test all employees and sanitize all work areas. Our drive-thru and call center remain open. Please continue to check our website, social media and email for lobby updates. Thank you!

We continue to give back.

Throughout the year, we continued to be active with the community. For example, we were awarded a $10,000 grant by the NCUA (National Credit Union Administration) to give loan payment relief to members who applied for the funds. Additionally, we showed support to local businesses with our “First United Gives Back” initiative. The campaign assisted members and the community by raising money for restaurants and several local charities affected by COVD-19.

Keeping members at the forefront, we celebrated Credit Union Day in October with a visit by the Food Truck. We enjoyed visiting with members (while social distancing) and tasty treats from Patty Matters.

Other worthy charitable donations and partnerships for 2020 include the YMCA, Kids Food Basket, Hand 2 Hand, United Way, and the Grand Rapids Community Foundation. We’re also looking forward to doing the Angel Tree again this year, starting in November. We hope you’ll participate!

If you’re still experiencing financial difficulty…

Please reach out to us. We’re here for you and look forward to serving you safely and conveniently for the remainder of 2020 and in the coming year.

Kind Regards,

Mark Richter
President/CEO