More Ways To Fight Credit Card Fraud

Post date: 5/1/2021
Availability and special terms subject to change.


U.S. News and World Report states that credit card fraud was “the most frequent type of fraud reported in 2020, according to the Federal Trade Commission. The total loss due to credit card fraud? A whopping $149 million.”

The fraudsters never seem to sleep. That’s why we offer the latest security measures in the financial services industry. But taking a commonsense approach to card usage, you can also reduce your chance of becoming a victim of fraud.

Here are a few simple precautions:

  • Never share your credit card information, such as account numbers, with someone you don’t know or trust — unless you initiated the contact.
  • Report a lost or stolen credit card as soon as possible. Click here for additional information.
  • Shred unwanted credit card offers. Also, destroy personal documents or financial information that includes your credit card data.
  • Use only secure websites when making a credit purchase. (Look for a padlock in the site’s upper corner or the ‘s’ in https://. And don’t save credit card information online, no matter the retailer.
  • Preferably shop where stores only accept chip cards.
  • When using your card at a restaurant, keep an eye on your card throughout the transaction.
  • Use online and mobile banking to track transactions and balances. If you notice something unusual, contact us right away.
  • Review your credit report regularly and watch for errors or unauthorized use.
  • Sign up for eStatements – it’s the safest way to receive your information and keeps information private.

Has your card been compromised?

If you believe you’ve been part of a scam, call us immediately. Your first step is to collect the appropriate documentation; you may need this material when you file a report. (We can assist.) Also, change any passwords associated with your card or account that may have been compromised.

If you need to contact one of the credit reporting companies, call:

The key is to act quickly and smartly. If you have questions or believe you’ve become a victim of fraud, contact us, and we’ll work with you to resolve any issue.


Also, Consider Our ID Theft Protection Program.

IDProtect® – identity theft protection is a service for you, your family, and joint account owners.1 It provides personal protection and added peace of mind for only $2.00 per month! It is especially relevant for credit and debit transactions.

You’ll rest easier with these benefits:

  • Credit Monitoring – daily credit file monitoring and automated alerts of key changes to your Experian, Equifax, and TransUnion credit reports (registration/activation required).
  • Total Identity Monitoring – continuous monitoring of over 1,000 databases including credit, Social Security, public records, real property records, telephone, and many others (registration/activation required).
  • 3-in-1 Credit Report – request a new 3-in-1 report every 90 days or upon receipt of a credit alert (registration/activation required).
  • Credit Score – receive new single bureau credit score with every new credit report (registration/activation required).
  • Up to $10,000 identity fraud expense reimbursement coverage2 – for expenses associated with restoring your identity.
  • Fully managed Identity Theft Resolution Services.
  • Access to a dedicated fraud specialist assigned to manage your case who will work with you until your credit and identity are restored.
  • Debit and credit card registration (registration/activation required).
  • Online identity theft news center and valuable phone and web resources.

Learn more about ID theft protection here.

1 IDProtect service is a personal identity theft protection service available to account owner(s) and their family.  Family includes: Spouse, persons qualifying as domestic partner, and children under 25 years of age and parent(s) who are residents of the same household.  Service is not available to a “signer” on the account who is not an account owner.  Service is not available to businesses and their employees, clubs and/or churches and their members, schools and their employees/students.
2 Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.