Mobile Banking

New Online Banking coming in October 2021!


Mobile Wallets to do safe, easy and no contact payments!

Apple Pay™

Enjoy all the benefits of your First United Credit or Debit Card using Apple Pay on an iPhone 6 or newer.
Apple Pay™ will change how you pay with breakthrough contactless payment technology and unique security features built right into iPhone 6 or newer. So you can pay in an easy, secure, and private way.

Samsung Pay

Safe and simple mobile payments available virtually anywhere you can swipe or tap your card.*

Introducing Samsung Pay, the mobile payment service that works virtually anywhere you can swipe or tap your card.*
From local grocery stores to corner coffee shops, it’s highly secure and simple to use with the latest Samsung Galaxy Devices.

Wallet Pay Step-by-Step Usage:

Swipe up from the bottom of your screen to launch the app.
Secure your transaction with fingerprint authentication.
Hover your device close to the card reader, about 1/2 inch over where you’d usually swipe or tap your card.
A gentle vibration will let you know payment is being transmitted, and the card reader or cashier will confirm the payment is complete.

          

©2015 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox and Galaxy S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Contact your bank or financial institution to verify that it is a Samsung Pay participant. Samsung Pay is available on select Samsung devices.

Download our app for your iPhone or Android device from the App Store or Google Play.

    

With our  app, you can click directly to our secure mobile site, without having to go through your device’s browser. It’s fast and completely private!

Conduct seamless transactions with just a few clicks. In fact, you can take care of just about anything you normally would via a teller, ATM or by calling us. Check balances, make transfers, make a deposit, pay bills, and even apply for a loan. All quickly, conveniently, and securely through our mobile app. Download your app today!

Try 4 NEW ways to authenticate on our Mobile App!

  • Choose how you open the Mobile Banking App: by PIN, fingerprint, voice, and face recognition.
  • Enjoy convenience and extra security!

Remote Deposit Capture (RDC)

First United CU Remote Deposit Capture (RDC) is a secure and easy way to deposit a check from virtually anywhere, anytime. Our Remote Deposit Capture services are free for members and easy to use. You can make deposits in a snap with your iPhone® or Android™ device instead of waiting in line or driving to an ATM. Enrolling is easy and can be done right in our mobile app.

Due to a new banking regulation, all checks deposited via a mobile service must include:

  • For Mobile Deposit at First United CU Only” handwritten below your signature in the endorsement area on the back of the check or the deposit may be rejected.

Although some checks have a preprinted box to indicate mobile deposit, checking this box does not complete the endorsement requirement. “For Mobile Deposit at First United CU Only” must be written legibly below your signature.

Unfortunately, if you deposit a check through our mobile app without a signature or this endorsement, the check may be rejected. To help you avoid this situation, our mobile app will display a reminder message to include “For Mobile Deposit at First United CU Only” below your signature.

Monitor your Debit and Credit Cards

You can now monitor your Debit and Credit Cards on the go. Log into our Mobile App and feel safe with us. You are now able to turn the cards on and off, and receive notifications right on your phone for any fraudulent transactions.

Bill Pay- Pay Anyone

Paying bills is easy and convenient with our free, 24/7 Bill Pay service. Simply login to Online Banking. You can set up recurring payments to any vendor or for one-time only payments. Whether it’s the babysitter or cable company, pay anyone from anywhere! You can also control when payments are sent and receive alerts when payments are coming due. As always, Bill Pay is secure and free to you.

  • Person-to-person transfers- Pay anyone using just their email address or phone number
  • Pay anyone from your laptop, tablet, or favorite mobile device
  • Save money – pay bills without buying stamps or writing checks
  • Save time – Bill Pay is quickest way to pay
  • Set up recurring payments for peace of mind
  • Make changes or add new payees with a few simple keystrokes

Don’t Want To Wait For Your Pending Deposit?  No Worry!

You can now access the funds pending in your account! Log into your Online Banking or Mobile App and click “Post Now” next to the pending amount and they will be in your account.

Stay up to date with our Mobile App while we keep upgrading the App and keep giving you, our members, even more access.

Even More Mobile Access:

We sure do love staying in touch with our members…So much in fact, you can now connect with us via text.

We know text messaging is a preferred method of communication for many. With our service, you now have the ability to chat with us wherever and whenever through your mobile device.

Simply text your general questions/concerns to the same number you would call: 616.532.9067 and go about your day. One of our friendly team members will get back to you during credit union business hours.

Try it out and don’t forget to save our number in your contacts for future calls and texts!

Connect with us

What’s better than a newsletter, website alert, or email? Quick text updates from your Credit Union.Stay in the know about special offers, promotions, events, closings, and more!

Send FIRSTCUTEXT to 1.866.255.1004 to begin receiving text alerts.

We promise not to bug you too much. When you opt-in to receive text messages from us, we’ll only send relevant & valuable information to you. But if at any time you decide to no longer receive these text message updates, simply text/reply STOP and we will remove you from any further communications.

Message and data rates may apply. Reply STOP to cancel at any time. See our Terms of Service and Privacy Policy below for more information.

 

CU*Talk- Telephone Banking

CU*Talk Logo

Call 616-285-5720 or toll free at 800-860-5704.

  1. A computer voice will answer and ask for your credit union code; enter 153 followed by the # sign.
  2. Enter your member account number followed by the # sign.
  3. Enter your PIN* followed by the # sign.
    • *First time users will be prompted to enter a PIN number, which is the last 4 numbers of your Social Security Number. For security purposes, the computer will tell you this number has expired and ask that a new 4-digit PIN be entered.
  4. You will then hear a menu of options, including:
    • Make A Loan Payment
    • Transfer Between Savings and Checking
    • Hear Account History (Including Checks Clearing)
    • Check Account Balances
    • And More!

CU*Talk is both safe and easy to use. Be sure to keep your PIN confidential. If you lose your PIN, call our office immediately. We’ll assist with resetting it.

Text Banking

Many members enjoy the convenience of Text Banking.* Get up-to-the-minute account information with your favorite mobile device. It’s easy and enables you to stay connected 24/7 to your accounts. Receive a text to monitor current balances or transactions or make a transfer if balances get below desired levels.

  • Text commands to IM247 (46247) and your account information is sent back via test
  • Perfect for alerts or up-to-the-minute balance information sent by text
*Data messaging rates may apply.

Virtual Strong Box

Virtual StrongBox is a trusted and  platform located in your online banking that allows the credit union to send members their reciept and credit union documentation safe and secure.

Members have the ability to purchase more space to upload their personal documents to keep safe and secure as well. Major life events such as births, marriages, first mortgages, and wills have important documents attached to them that contain sensitive information as do medical histories, insurance information, titles, deeds and tax information. Virtual StrongBox will securely store of all these important documents, make them accessible when they are most needed and allow for the quick, efficient and most importantly secure sharing of these documents right in your online banking.

eSignatures

Close your loans, sign your new accounts, and more safely with new eSignatures. now you can handle all your business, form beginning to end, right from the comforts of your home.

eStatements

They’re convenient, better for our earth, and reduce your chance of identity theft. It’s a win-win with eStatements. Plus, you avoid a paper statement fee!

Enroll in eStatements:

  • Call us at 616.532.9067, email info@FirstUnitedCU.org, or use our Web Chat feature to get started. Request eBanking (Online Banking, Direct Deposit, eStatements, and eNotices)
  • Next, log into Online Banking via the “ItsMe247” icon.
  • Click “Accept the Online User Agreement” (This step is IMPORTANT; you will be enrolled only after you click “ACCEPT”).