We’ve provided a number of “How-To” videos to make your banking and online services a more enjoyable experience. Use the videos to stay in touch with new services, our community initiatives, and ways to improve your financial well-being.

To view the videos in a larger format, click play, and then double-click to open up in full-screen mode. Press escape to exit full-screen mode.


The New Enhanced Bill Pay

With the upgrade, you’ll enjoy many user-friendly features, such as new person-to-person transfers. Bill Pay remains secure and convenient, and free to you and all members.  Click here for more information.

Overview of the New, It’s Me 247 Bill Pay

Adding Payees to the New, It’s Me 247 Bill Pay

Paying Bills with the New, It’s Me 247 Bill Pay

Setting up eBills on the New, It’s Me 247 Bill Pay

Accepting a Person to Person Payment

Cancelling a Person to Person Payment

It’s Me 247 Online Banking

Overview of It’s Me 247

Logging in for the First Time

Making a Transfer

Setting up Account Nicknames

Subscribing to eNotices

Using the Switch Account Feature

Accepting a Person-to Person Payment

Financial Education

5 Steps for Better Tracking Expenses

5 Steps to Good Financial Goals

5 Parts of Your Credit Score

3 Tips to Establishing Credit

Virtual Strongbox

My Virtual StrongBox Tour

How is Virtual StrongBox Different?

How to Add a File

How to Create a Folder

How to Move a File or Folder

How to Delete a File or Folder

How to Create a Share Link

Exchanging a File with a User

Exchanging a File with a Provider

Buying More Space for your Virtual Strongbox

Accessing a Document in your Virtual Strongbox


Purchasing a Mortgage


Credit Union Accounts

Auto Loan Application Process

Checking Account Switch Kit Spanish

Checking Account Switch Kit English

CU Link Creative

Life is a Series of Steps

Boyhood TV commercial

Every Step We Take TV Commercial



Right There With You

Credit Union Cooperative Principles

If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 866.255.1004 for assistance. All products and services available on this website are available at all First United Credit Union's full-service locations.

Web Chat & Phone Center Hours
Monday-Friday: 8 AM to 8 PM
Saturday: 8 AM to 5 PM

Lobby Hours
Monday-Thursday: 9 AM to 5 PM
Friday: 9 AM to 5:30 PM

Toll-Free: 866.255.1004
Local: 616.532.9067

Mobile Banking

 Find us on Facebook
ATM Locator
Shared Branch Locator
CU Talk Audio Teller

First United ID #153
616.285.5720 or
Toll Free 1.800.860.5704

Contact Us
Legal Disclaimer
Privacy Policy
Patriot Act
Important Disclosures
Fee Schedule

Email is not considered secure communication. Please do not send sensitive information through email links.

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.

(c) 2014 First United Credit Union

Unauthorized access or use of this Web site is not permitted and may constitute a crime punishable by law.

Free Budgeting Software



There is a new look coming to our website. More details to come soon!