Updated: With the updated information from Governor Whitmer as of 3/23/20 on the “stay at home order” we want our members to feel safe knowing that credit unions are an essential service during this crisis and they are open to serving members, even though in-person services are restricted at this time to keep our members and employees safe and healthy. Rest assured your funds in the credit union are also insured by the NCUA.
For the safety of our members and employees, beginning Wednesday, March 18, we have temporarily closed our lobby until further notice, but WILL REMAIN OPEN FOR BUSINESS via our phones, drive-thru and our mobile access. Our loan department is OPEN and ready to close your loan remotely.
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Members that need to meet with a Financial Partner or Loan Officer, can continue to do so by appointment only. Our drive-thru WILL remain open.
For the safety of our members and employees, we realize that digital banking may be the recommended option over the next several weeks.
We are also highly recommending that our members use our digital tools for their banking needs during this time. Members can access their account(s) 24/7 through both Online Banking and Mobile Banking to check balances, transfer funds, pay bills, deposit checks, find an ATM, and much more. The First United Mobile app is available for free in both the App Store as well as the Google Play Store.
Transactions can be done remotely in many ways:
- Drive-up service
- Co-op ATMs for cash withdrawals and deposits free of charge
- Night drop
- RDC (Remote Deposit Capture)
- Online and Mobile Banking
- Call us by phone for transfers and payments
- Bill Pay
- Online Account Opening
- Telephone banking at 800.860.5704
- Call or Text 616.532.9067
- Apply for loans online
First United also offers Person-to-Person to send money to people they know and trust through Bill Pay. If members would like to open an account or apply for a loan, applications are available at FirstUnitedCU.org.
Our employees are still available at 616.532.9067 Monday-Friday 8 am-8 pm and Saturday 8 am-3 pm (ET) to assist you with your banking needs. Customers can also access CU*Talk Automated Telephone Banking to check their balance, transfer funds, and more at 888.860.5704.
We understand that these are uncertain times, and our members and employees are all nervous and concerned with what our future holds. Please remember we are here to help in any way we can. As more information becomes available, we will continue to keep you updated.
First United Credit Union continues to monitor developments regarding the coronavirus.
As your trusted financial partner, we want you to know that we are taking all necessary precautions for the safety and well-being of our members, employees, and the communities we serve.
We recognize that some of our customers may be negatively impacted as a result of this global outbreak. First United is here to help, and we are prepared to offer assistance with any of your financial needs. If you encounter hardships as a result of the coronavirus, please call 616.532.9067.
We have not made any changes to the hours of operation at our office. However, circumstances may change, in which case we will notify you of any changes in our operations.
For added banking convenience, we highly recommend that you leverage the various tools and services First United has available to serve you. You can access your account(s) 24/7 through both Online Banking and Mobile Banking to check balances, transfer funds, pay bills, deposit checks, find an ATM near you, and much more. The First United Mobile app is available for free in both the App Store as well as the Google Play Store.
Our Member Service team is also available at 616.532.9067 Monday-Friday 8 am-8 pm and Saturday 8 am-3 pm (ET) to assist you with your banking needs. If you need assistance with your account(s) or any of our banking tools and services, please contact our Member Service team.
While it is still uncertain the full impact that the coronavirus will have, we want you to know that we are taking all steps necessary to keep our members and employees safe, while also continuing to serve you and provide the best banking experience. For the latest updates on the coronavirus and prevention tips, we recommend visiting the Center for Disease Control. If you have any questions or concerns regarding your account(s), please contact Member Service at 616.532.9067, visit FirstUnitedCU.org, or stop by the credit union.