Contact Us



3140 Ivanrest Ave SW
Grandville, MI 49418-1445

Monday – Thursday: 9:00am to 5:00pm
Friday: 9:00am to 5:30pm

Contact US:

Toll Free: 866.255.1004
Call or Text: 616.532.9067
Fax: 616.532.9196

Web Chat Hours:
Mon-Friday: 8am to 11pm
Saturday: 8am to 5pm

Phone Service Hours:
Mon-Friday: 8am to 8pm
Saturday: 8am to 5pm

Holiday Hours the Lobby is Closed:

January 2: New Year’s Day
January 16: Martin Luther King Day
February 20: Presidents Day
May 29: Memorial Day
June 19: Juneteenth
July 4: Independence Day
September 4: Labor Day
October 9: Columbus Day
November 10: Veterans Day
November 23 & 24: Thanksgiving
December 8: Staff Christmas Party- Open 9am-4pm
December 22 & 25: Christmas
December 29 & January 1, 2024: New Year’s

Important Numbers:

Lost/Stolen Visa Credit Card:

U.S.  1.800.528.2273
Outside U.S.  812.647.9794

After March 28, 2022: 833-933-1681

Lost/Stolen Mastercard Debit:

U.S.  1.888.241.2510
Outside U.S.  909.941.1398

616.532.9067 extension 405


Email Addresses:

Loan Department:

Human Resources:

General Inquiries:


* Please do NOT send confidential information including account numbers, social security numbers, addresses or even phone numbers via e-mail. E-mail is not a secure form of communication.